Consumer Health Data Privacy Policy
Last updated November 7, 2026
This policy applies to “consumer health data” that PinkBridge LLC (“PinkBridge,” “we,” “us”) collects about residents of Washington, Nevada, Connecticut and other states with consumer health data laws, and about anyone whose consumer health data is collected in those states. It does not apply to protected health information covered by HIPAA, which is described in the Notice of Privacy Practices.
Categories of Consumer Health Data We Collect
Skin concerns, symptoms and conditions you tell us about
Medical history, medications, allergies, and pregnancy or breastfeeding status
Photos of your skin
Information about treatments prescribed for you, your orders, and your check-in responses
Messages about your skin or care
Information that could indicate you are seeking health care, such as the fact that you started an assessment or placed an order
Sources of Consumer Health Data
You, when you complete an assessment or check-in, upload photos, place an order or message us
Our software, which prepares draft plans from your answers and photos
The professional practice and Providers who care for you
Pharmacies, about the status of your prescriptions and shipments
Why We Collect and How We Use Consumer Health Data
To provide the online assessment, connect you with a licensed Provider, prepare draft plans for the Provider, and support your care and check-ins
To send prescriptions to pharmacies and ship your orders
To communicate with you about your account, orders and care
To improve the safety and quality of our software and Services, after de-identifying the data
To keep the Services secure, prevent fraud, and comply with law
Categories of Consumer Health Data We Share
Your assessment and check-in answers, photos, draft plans and messages, shared with the professional practice and your Provider
Prescription, shipping and contact information, shared with pharmacies and shipping carriers
Any of the categories above, shared with service providers (processors) that store or process data for us
Categories of Third Parties and Affiliates We Share With
PinkBridge PC and other professional practices that provide care through PinkBridge, and their Providers
Licensed pharmacies
Shipping carriers
Service providers for hosting, data storage, software and AI processing, payment processing, identity verification, communications and customer support
Government authorities, courts or others when required by law
We do not sell consumer health data.
Your Rights and How to Exercise Them
You have the right to:
Confirm whether we collect, share or sell your consumer health data, and access that data, including a list of the third parties and affiliates with whom we have shared it and how to contact them
Withdraw your consent to our collection and sharing of your consumer health data
Have your consumer health data deleted
Appeal our decision on your request
To make a request, email contact@pinkbridge.com with the subject “Consumer Health Data Request,” or write to PinkBridge LLC, 251 W 30th Street, FL 5, New York, NY 10001. We will verify your identity and respond within 45 days; if we need more time, we will tell you. To appeal a decision, reply to our response with the subject “Appeal.” If your appeal is denied, you may contact your state attorney general.